StarService

 Recognize a Team Member

StarService Activity

  • STAR QUIZ
    03.19.2019

    STAR Service Quiz

    Participants: 413
    Average Score: 76.89%
  • StarBurst Award
    03.01.2019

    Jenna Davis

    Jenna always maintains a positive attitude when working and is always willing to help her coworkers. Jenna is always asking her coworkers if she can help them and is always looking for ways to improve our residents lives.
    Recognized by stacy coleman for:
    • Relationships
  • StarBurst Award
    03.01.2019

    Veronica Micco

    Veronica volunteered to go to school when we did not have a second nurse to send to school. If Veronica had not volunteered to go to school our residents would not have been able to attend school. Thank you Veronica for putting our residents needs first.
    Recognized by stacy coleman for:
    • Teamwork
  • StarBurst Award
    03.01.2019

    Ashley Van-Driesen

    Ashley was the charge nurse during my patient's code blue today. She jumped in and directed others on ways to help, as well as helped hands-on with my patient. After the significant event, she helped me draw labs, get an EKG, get my patient settled, and even took my patient down to CT with the doctors. I felt supported during the whole situation. Ashley truly put the team and patient safety first.
    Recognized by Andrea for:
    • Teamwork
    • Safety
  • StarBurst Award
    02.19.2019

    Jessica Lynn

    recognizing a patient was escalating in combative behaviors during a transition, Jessica used her clinical reasoning and intervention skills to assist the family to transition back to the therapy room and provide intervention to calm and assist the child to reorganize allowing an easy transition out of the therapy session and building.
    Recognized by Patricia Stevens for:
    • Safety
    • Service That Shows I Care
  • StarBurst Award
    02.19.2019

    Chanel Johnson

    Chanel was completing ADL's with one of our patients when the patient began to breathe quick, deep, rapid breaths (different than what we are used to with this particular patient). The patient had been crying before the unusual breathing occurred but Chanel immediately noticed the change and called out for a nurse to come assess the patient. The patient was okay but Chanel did a great job of being proactive!
    Recognized by Lorena Lindley for:
    • Safety
    • Service That Shows I Care
  • StarBurst Award
    02.19.2019

    Jessica Watson

    Jessica came to assist in our clinic due to being short staffed. She was so pleasant, and she caught on so fast, she was wonderful to have to assist in our clinic
    Recognized by Sharonda for:
    • Teamwork
lightbulb

BrightIdea

Our Caring Service Begins with Me

StarBursts Awarded For:

Safety

282

Teamwork

707

Accountability

304

Relationships

470

Service

751

StarBurst Leaderboard

120

Outpatient Clinics

98

CHoR- Brook Road

74

Patient Access

68

Radiology

From janitorial to surgical, from the ER to valet parking, every single department at VCU Health contributes to the overall patient, visitor, and staff experience. We’re committed to excellence and our leaderboard reflects that.

Our Stories

“...Went above and beyond the call of duty and I will be forever grateful.”
Christopher Hofstede, Maintenance Mechanics

Joelle Lemmons

When Mrs. Williams (patient’s name changed for confidentiality), a patient at VCU Medical Center, found out she wouldn’t be discharged from the hospital in time to see her daughter off to prom, she was overcome with sadness and disappointment. Knowing she didn’t have much time left, occasions like this were so important to her.
Learn More +

Education and Professional Development Team

When a group of clinical staff found themselves needing an extra class for CPR re-certification, the Education and Professional Development Team stepped in to provide their assistance.
Learn More +

Karen Sullivan

Mrs. Hill (name changed for confidentiality) was preparing to bring her son in for an appointment and needed to update his health records as his name had changed since his last visit, due to adoption.um.
Learn More +

Angie Creery

Over the past four years, Mrs. Smith (patient’s name changed for confidentiality) has had regular contact with Angie Creery, whom she says is, “a pleasure to work with, caring for both the patient and their family.” But in their most recent interaction, Creery went above and beyond to help this worried mom resolve a problem.
Learn More +

Garry Land

When Garry Land got out of his car on N Deck, he noticed a man carrying a large box with an anatomic sticker on it. When he approached him, the man said he couldn’t find 1200 E. Broad St. He told Garry the box had missed a flight out of New Jersey that was cancelled due to snow, and he was tasked with driving to Richmond to hand deliver the box by 9:00 am that morning.
Learn More +

Lisa Nelson

On one particular day in the STICU and CICU, we were incredibly busy. I was the acting charge nurse in the STICU and I received a call from one of the surgery residents asking for a post-op bed for a patient that was currently in the CICU.
Learn More +