StarService

 Recognize a Team Member

StarService Activity

  • STAR QUIZ
    05.21.2019

    STAR Service Quiz

    Participants: 448
    Average Score: 77.05%
  • StarBurst Award
    05.20.2019

    Jessa Spencer

    For handling a difficult and complex case with professionalism and care regarding a patient with poor attendance who is in need of services.
    Recognized by Gina Tran for:
    • Teamwork
    • Accountability
    • Relationships
    • Service That Shows I Care
    • Safety
  • StarBurst Award
    05.20.2019

    Lucille O'Neil

    For seeing multiple add-ons due to a therapist call-out on top of her busy schedule and without hesitation, seeing yet another last minute add-on at the final hour of the day as she was walking out of the door to go home due to a scheduling conflict.
    Recognized by Gina Tran for:
    • Teamwork
    • Accountability
    • Relationships
    • Service That Shows I Care
  • StarBurst Award
    05.20.2019

    Pete Nelson

    Pete went out of his way to open a firewall for a vendor once the approval was received outside of his working hours. This helped to ensure that the vendor would be able to work on CHoR AD migration tasks keeping the project on schedule. Thanks Pete for working with us!
    Recognized by Donna Patterson for:
    • Teamwork
  • StarBurst Award
    05.20.2019

    Barbara Hamm

    Barbara is always so thorough with her patient care and she truly takes the time to give the patient everything they need before she leaves the room. She displays an immense amount of patience and kindness towards the patients.
    Recognized by MANDY MARTIN for:
    • Service That Shows I Care
    • Relationships
  • StarBurst Award
    05.20.2019

    Kacy Williamson

    Kacy always treats the residents with respect, takes her time and always gives top of top quality care. Whenever I see Kacy is assigned to work with one of my residents, I know they are getting excellent care. Kacy also brightens up any room she is in, the positivity she displays is contagious.
    Recognized by MANDY MARTIN for:
    • Teamwork
    • Service That Shows I Care
  • StarBurst Award
    05.20.2019

    Adrian Lamb

    Adrian is always willing to help out with any issues with modules or the Learning Exchange! He is very knowledgeable and ALWAYS figures it out! He is such a pleasure to work with even after the multiple emails/phone calls - he constantly displays service that shows he cares! He is a tremendous asset!
    Recognized by Melody Bandy for:
    • Service That Shows I Care
    • Accountability
    • Teamwork
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BrightIdea

Our Caring Service Begins with Me

StarBursts Awarded For:

Safety

317

Teamwork

803

Accountability

349

Relationships

528

Service

842

StarBurst Leaderboard

138

CHoR- Brook Road

125

Outpatient Clinics

75

Patient Access

75

Radiology

From janitorial to surgical, from the ER to valet parking, every single department at VCU Health contributes to the overall patient, visitor, and staff experience. We’re committed to excellence and our leaderboard reflects that.

Our Stories

“”
SEAN MCKENNA, PED-GENERAL PEDIATRICIAN

Christopher Hofstede

A Simple Act of Kindness Goes a Long Way
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Joelle Lemmons

When Mrs. Williams (patient’s name changed for confidentiality), a patient at VCU Medical Center, found out she wouldn’t be discharged from the hospital in time to see her daughter off to prom, she was overcome with sadness and disappointment. Knowing she didn’t have much time left, occasions like this were so important to her.
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Education and Professional Development Team

When a group of clinical staff found themselves needing an extra class for CPR re-certification, the Education and Professional Development Team stepped in to provide their assistance.
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Karen Sullivan

Mrs. Hill (name changed for confidentiality) was preparing to bring her son in for an appointment and needed to update his health records as his name had changed since his last visit, due to adoption.um.
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Angie Creery

Over the past four years, Mrs. Smith (patient’s name changed for confidentiality) has had regular contact with Angie Creery, whom she says is, “a pleasure to work with, caring for both the patient and their family.” But in their most recent interaction, Creery went above and beyond to help this worried mom resolve a problem.
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Garry Land

When Garry Land got out of his car on N Deck, he noticed a man carrying a large box with an anatomic sticker on it. When he approached him, the man said he couldn’t find 1200 E. Broad St. He told Garry the box had missed a flight out of New Jersey that was cancelled due to snow, and he was tasked with driving to Richmond to hand deliver the box by 9:00 am that morning.
Learn More +