StarService

 Recognize a Team Member

StarService Activity

  • STAR QUIZ
    12.08.2018

    STAR Service Quiz

    Participants: 345
    Average Score: 76.77%
  • StarBurst Award
    12.06.2018

    Otto Critz

    Otto volunteers with Guest Services in the Children's Pavilion. Every time I see Otto he is always smiling and helping a patient, visitor, or staff member. I am always impressed by his positive attitude and commitment to his role. His makes a positive impact on everyone he meets, and we are very lucky to have him as a volunteer!
    Recognized by Mimi Beck for:
    • Teamwork
    • Relationships
    • Service That Shows I Care
  • StarBurst Award
    12.06.2018

    Allison Waddell

    Allison called the insurance company herself to investigate an authorization that did not provide for use of several skilled PT services she felt her patient needed. She found out her entire plan of care had not been submitted for authorization, clarified what she believed the patient really needed from PT, and she should be receiving an updated authorization with all the codes. She really advocated for her patient even when she was super busy!
    Recognized by Meghan Swenck for:
    • Accountability
    • Relationships
    • Service That Shows I Care
  • StarBurst Award
    12.06.2018

    Shelly Brown

    I was in Nelson 2 corridor when a grandmother with her infant grandchild asked for directions to pediatric ED. I was escorting her when Shelly Brown approached us on Main 1. She greeted me with her big smile and asked where I was headed. I told her and she immediately changed course, offering to escort them. Her willingness to make time was a true gift as she could really assist with navigation in the ED much better than me. Thank you!!
    Recognized by Jacqueline G Broyles for:
    • Service That Shows I Care
  • StarBurst Award
    12.06.2018

    Mary Tacconi

    Upon exiting the Board Room following a meeting today, Mary encountered a lost patient. She went above and beyond and stayed with the patient for almost an hour while trying to figure out where exactly the patient needed to go. All the while, Mary's children were waiting to be picked up, but she still stayed and worked with the patient. Thank you for going above and beyond! - Deborah Davis
    Recognized by for:
    • Accountability
    • Relationships
    • Service That Shows I Care
  • StarBurst Award
    12.04.2018

    Jamie McDonald

    Jamie McDonald is a cardiac sonographer for noninvasive cardiology at the Pauley Heart Center. Today, her last patient was so impressed with her that he waited to speak with me (the charge sonographer of the day) to let me know that he has had around 30 echocardiograms throughout his life in various places and that Jamie was the best cardiac sonographer he has ever had.
    Recognized by Matthew Zacharias for:
    • Service That Shows I Care
  • StarBurst Award
    12.04.2018

    Wanda Stokes

    Wanda was very thorough when cleaning a patient's room.They had c-diff and she took her time and deep cleaned the other bed that was in the room and made sure that everything was up to the best standards. She also went above and beyond and asked the nursing staff if her cleaning met their expectations. She completed her cleaning with a smile and it was a pleasure to watch her work. Wanda should be commended for her willingness to work as a team.
    Recognized by Jaclyn Nester for:
    • Teamwork
    • Service That Shows I Care
    • Accountability
    • Relationships
    • Safety
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BrightIdea

Our Caring Service Begins with Me

StarBursts Awarded For:

Safety

242

Teamwork

623

Accountability

262

Relationships

416

Service

659

StarBurst Leaderboard

112

Outpatient Clinics

68

Patient Access

60

CHoR- Brook Road

60

Radiology

From janitorial to surgical, from the ER to valet parking, every single department at VCU Health contributes to the overall patient, visitor, and staff experience. We’re committed to excellence and our leaderboard reflects that.

Our Stories

“...Went above and beyond the call of duty and I will be forever grateful.”
Christopher Hofstede, Maintenance Mechanics

Joelle Lemmons

When Mrs. Williams (patient’s name changed for confidentiality), a patient at VCU Medical Center, found out she wouldn’t be discharged from the hospital in time to see her daughter off to prom, she was overcome with sadness and disappointment. Knowing she didn’t have much time left, occasions like this were so important to her.
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Education and Professional Development Team

When a group of clinical staff found themselves needing an extra class for CPR re-certification, the Education and Professional Development Team stepped in to provide their assistance.
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Karen Sullivan

Mrs. Hill (name changed for confidentiality) was preparing to bring her son in for an appointment and needed to update his health records as his name had changed since his last visit, due to adoption.um.
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Angie Creery

Over the past four years, Mrs. Smith (patient’s name changed for confidentiality) has had regular contact with Angie Creery, whom she says is, “a pleasure to work with, caring for both the patient and their family.” But in their most recent interaction, Creery went above and beyond to help this worried mom resolve a problem.
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Garry Land

When Garry Land got out of his car on N Deck, he noticed a man carrying a large box with an anatomic sticker on it. When he approached him, the man said he couldn’t find 1200 E. Broad St. He told Garry the box had missed a flight out of New Jersey that was cancelled due to snow, and he was tasked with driving to Richmond to hand deliver the box by 9:00 am that morning.
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Lisa Nelson

On one particular day in the STICU and CICU, we were incredibly busy. I was the acting charge nurse in the STICU and I received a call from one of the surgery residents asking for a post-op bed for a patient that was currently in the CICU.
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