StarService

 Recognize a Team Member

StarService Activity

  • StarBurst Award
    04.19.2019

    Lisa Bebko

    Lisa quickly recognized a need to help with coverage for a therapist unexpectedly out and assisted to complete documentation needed to prevent loss of service to many patients! thank you from all!
    Recognized by Patricia Stevens for:
    • Teamwork
    • Relationships
  • StarBurst Award
    04.19.2019

    Alicia Washington

    Alicia helped me so much in caring for my patient. She was thoughtful, creative in her suggestions, and compassionate towards the patient. I wouldn't have been able to care for this agitated patient safely without her help.
    Recognized by Anne Stokes for:
    • Teamwork
    • Accountability
    • Relationships
  • StarBurst Award
    04.19.2019

    Jacob Wayman

    Dr. Wayman was incredibly compassionate and timely when I needed orders to care for his patient overnight. The patient was very agitated and clearly withdrawing, and Dr. Wayman was supportive as well as prompt in his orders and assessments. He was a pleasure to work with and helped keep the patient safe.
    Recognized by Anne Stokes for:
    • Teamwork
    • Accountability
    • Relationships
  • StarBurst Award
    04.19.2019

    Venice Armstrong-Cesar

    Patient at NOW Center came by transportation service for an 11am appointment. Transportation could not return until after 1pm. Patient did not have any food or drink so Venice went to the break room and got hot water and tea bags for the patient and showed her that she was genuinely concerned with her. Venice is always thinking of our patients and this is great example of going out of her way to demonstrate "Service that shows I care."
    Recognized by Brenda F. Armstrong for:
    • Service That Shows I Care
    • Relationships
  • StarBurst Award
    04.19.2019

    Angel Williams

    Today Angel came by and cleaned our office. She was very friendly, hard working. We said hello, and asked if she was new because we had not seen her before. She explained that this (BMT Clinic on North 7) is not her normal area, but she finished her area and had extra time so she asked her supervisor if she could come here and spot check/clean areas. We really appreciated this! What a great example she is for others!
    Recognized by Yvonne Allen for:
    • Service That Shows I Care
  • StarBurst Award
    04.19.2019

    Kendrell Epps

    Kendrell has been working in the cafeteria for a short period of time, yet has shown exceptional STAR Service. He picks up others' work when the up and downstairs cafeteria is extremely busy. No matter how busy he is, he always says hello and inquires about the team members' day. Both areas are always spotless which shows just how much Kendrell cares about his work and his service to everyone. He epitomizes the true meaning of STAR Service.
    Recognized by Phyllis Weinstein for:
    • Teamwork
    • Relationships
    • Service That Shows I Care
  • StarBurst Award
    04.19.2019

    Carolyn Morton

    On Friday 3/15/19 in the evening a nurse helped a patient change his gown. An hour later the patient realized his phone was in the pocket. The linens and gown had been bagged and picked up. Staff called Virginia Laundry but were not able to connect with the right people. Carolyn Morton on Saturday called and was able to drill down to the right person. The phone was found and returned to the patient ! Carolyn always goes above and beyond.
    Recognized by roberta Seay for:
    • Teamwork
    • Service That Shows I Care
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BrightIdea

Our Caring Service Begins with Me

StarBursts Awarded For:

Safety

296

Teamwork

751

Accountability

322

Relationships

497

Service

793

StarBurst Leaderboard

122

Outpatient Clinics

121

CHoR- Brook Road

75

Patient Access

73

Radiology

From janitorial to surgical, from the ER to valet parking, every single department at VCU Health contributes to the overall patient, visitor, and staff experience. We’re committed to excellence and our leaderboard reflects that.

Our Stories

“”
SEAN MCKENNA, PED-GENERAL PEDIATRICIAN

Christopher Hofstede

A Simple Act of Kindness Goes a Long Way
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Joelle Lemmons

When Mrs. Williams (patient’s name changed for confidentiality), a patient at VCU Medical Center, found out she wouldn’t be discharged from the hospital in time to see her daughter off to prom, she was overcome with sadness and disappointment. Knowing she didn’t have much time left, occasions like this were so important to her.
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Education and Professional Development Team

When a group of clinical staff found themselves needing an extra class for CPR re-certification, the Education and Professional Development Team stepped in to provide their assistance.
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Karen Sullivan

Mrs. Hill (name changed for confidentiality) was preparing to bring her son in for an appointment and needed to update his health records as his name had changed since his last visit, due to adoption.um.
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Angie Creery

Over the past four years, Mrs. Smith (patient’s name changed for confidentiality) has had regular contact with Angie Creery, whom she says is, “a pleasure to work with, caring for both the patient and their family.” But in their most recent interaction, Creery went above and beyond to help this worried mom resolve a problem.
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Garry Land

When Garry Land got out of his car on N Deck, he noticed a man carrying a large box with an anatomic sticker on it. When he approached him, the man said he couldn’t find 1200 E. Broad St. He told Garry the box had missed a flight out of New Jersey that was cancelled due to snow, and he was tasked with driving to Richmond to hand deliver the box by 9:00 am that morning.
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