StarService

 Recognize a Team Member

StarService Activity

  • StarBurst Award
    02.19.2019

    Jessica Lynn

    recognizing a patient was escalating in combative behaviors during a transition, Jessica used her clinical reasoning and intervention skills to assist the family to transition back to the therapy room and provide intervention to calm and assist the child to reorganize allowing an easy transition out of the therapy session and building.
    Recognized by Patricia Stevens for:
    • Safety
    • Service That Shows I Care
  • StarBurst Award
    02.19.2019

    Jessica Watson

    Jessica came to assist in our clinic due to being short staffed. She was so pleasant, and she caught on so fast, she was wonderful to have to assist in our clinic
    Recognized by Sharonda for:
    • Teamwork
  • StarBurst Award
    02.19.2019

    Chanel Johnson

    Chanel was completing ADL's with one of our patients when the patient began to breathe quick, deep, rapid breaths (different than what we are used to with this particular patient). The patient had been crying before the unusual breathing occurred but Chanel immediately noticed the change and called out for a nurse to come assess the patient. The patient was okay but Chanel did a great job of being proactive!
    Recognized by Lorena Lindley for:
    • Safety
    • Service That Shows I Care
  • StarBurst Award
    02.19.2019

    Chino Ventura

    Chino was over at Glen Allen doing a few repairs when a staff noticed our Diamond Springs water "tasted funny". He took the extra time to take apart the unit and assisted manager in completing thorough cleaning of system to correct the problem. Thanks Chino for taking the extra time to solve an issue "on the spot". We are glad you are part of our team with your can-do attitude !
    Recognized by Lucille M. O'Neil for:
    • Teamwork
    • Accountability
    • Relationships
    • Service That Shows I Care
  • StarBurst Award
    02.19.2019

    Michelle Lefebvre

    Every morning Michelle helps get our residents that go out to school on the school bus. This is not part of her job as a recreational therapist, but she has seen that there is a need for assistance getting residents out to the buses and steps in every morning to offer assistance.
    Recognized by stacy coleman for:
    • Teamwork
  • StarBurst Award
    02.19.2019

    Elvin Ward

    Elvin heard a patient asking for pajama bottoms and knew that we hadn't been restocked with any. Elvin went out of his way to go to another unit and get pajama bottoms for my patient and brought them back and hand-delivered them to the patient. I so appreciate Elvin's caring and attentive service. His efforts made the patient very happy!
    Recognized by Cynthia Tyler for:
    • Service That Shows I Care
    • Teamwork
    • Accountability
    • Relationships
  • StarBurst Award
    02.19.2019

    Lisa Jones

    Lisa went out into the community to one of the local schools when one of our residents had a need that could not be handled by his school nurse. Lisa did not hesitant when asked to go to the school ans assist this resident. Lisa truly showed service that cares. Thank you Lisa for being committed to our residents.
    Recognized by stacy coleman for:
    • Service That Shows I Care
lightbulb

BrightIdea

Our Caring Service Begins with Me

StarBursts Awarded For:

Safety

281

Teamwork

705

Accountability

304

Relationships

469

Service

751

StarBurst Leaderboard

120

Outpatient Clinics

96

CHoR- Brook Road

74

Patient Access

68

Radiology

From janitorial to surgical, from the ER to valet parking, every single department at VCU Health contributes to the overall patient, visitor, and staff experience. We’re committed to excellence and our leaderboard reflects that.

Our Stories

“...Went above and beyond the call of duty and I will be forever grateful.”
Christopher Hofstede, Maintenance Mechanics

Joelle Lemmons

When Mrs. Williams (patient’s name changed for confidentiality), a patient at VCU Medical Center, found out she wouldn’t be discharged from the hospital in time to see her daughter off to prom, she was overcome with sadness and disappointment. Knowing she didn’t have much time left, occasions like this were so important to her.
Learn More +

Education and Professional Development Team

When a group of clinical staff found themselves needing an extra class for CPR re-certification, the Education and Professional Development Team stepped in to provide their assistance.
Learn More +

Karen Sullivan

Mrs. Hill (name changed for confidentiality) was preparing to bring her son in for an appointment and needed to update his health records as his name had changed since his last visit, due to adoption.um.
Learn More +

Angie Creery

Over the past four years, Mrs. Smith (patient’s name changed for confidentiality) has had regular contact with Angie Creery, whom she says is, “a pleasure to work with, caring for both the patient and their family.” But in their most recent interaction, Creery went above and beyond to help this worried mom resolve a problem.
Learn More +

Garry Land

When Garry Land got out of his car on N Deck, he noticed a man carrying a large box with an anatomic sticker on it. When he approached him, the man said he couldn’t find 1200 E. Broad St. He told Garry the box had missed a flight out of New Jersey that was cancelled due to snow, and he was tasked with driving to Richmond to hand deliver the box by 9:00 am that morning.
Learn More +

Lisa Nelson

On one particular day in the STICU and CICU, we were incredibly busy. I was the acting charge nurse in the STICU and I received a call from one of the surgery residents asking for a post-op bed for a patient that was currently in the CICU.
Learn More +